1. Who we are

This website is operated by Shido Services Ltd, a company registered in England and Wales under company number 16640005. Our registered office is at 16 Stanpoint Way, St Ives, Cambridgeshire, PE27 5XF.

Contact email: [email protected]

2. What data we collect

We collect personal data only when you:

Submit the contact form on our website (name, email address, phone number, and your message)
Send us an email directly

We do not use analytics software, advertising trackers, or any third-party cookies that profile your browsing behaviour without your consent.

3. How we use your data

Information you submit via the contact form is used solely to:

Respond to your enquiry
Provide a quotation or further information about our services
Follow up on an active project or engagement

We do not use your data for marketing purposes without your express consent.

4. Legal basis for processing

We process your personal data under Article 6(1)(b) GDPR (processing necessary for the performance of a contract or to take steps prior to entering a contract) and Article 6(1)(f) (legitimate interest in responding to enquiries about our services).

5. Data storage and retention

Enquiry data submitted via our contact form is processed via Netlify Forms and stored securely. We retain enquiry data for up to 24 months, after which it is deleted. Email correspondence is retained for as long as is necessary for the purpose for which it was collected.

We do not transfer your data outside the UK or EEA.

6. Cookies

This website uses a single essential cookie preference stored in your browser's localStorage to remember your cookie consent choice. No cookies are set without your knowledge. No advertising or analytics cookies are used.

7. Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request erasure of your data
Object to processing of your data
Lodge a complaint with the ICO (Information Commissioner's Office) at ico.org.uk

To exercise any of these rights, contact us at [email protected].

8. Changes to this policy

We may update this privacy policy from time to time. The most recent version will always be available on this page, with the date of last update shown at the top.

Privacy Policy.